Financial Aid Counselor, Generalist

Job Summary

Xavier University of Louisiana is accepting applications for the position of Financial Aid Counselor. This position serves as a first point of contact representing the financial aid counseling staff to assist students and families with student aid eligibility, processing status and problem-solving support. Oversees key areas such as student loan processing, entrance/exit counseling, scholarship processing, and operational functions within the office.

AA/EOE.

• Excellent interpersonal and listening skills.
• Patience and empathy in working with students of all backgrounds.
• Effective communication skills, both verbal and written.
• Team-oriented with a willingness to collaborate.
• Ability to manage time and prioritize in a fast-paced environment.
• Eagerness to learn and adapt to changing regulations or systems.
• Ability to communicate and explain complex information to students and parents.
• Highly organized, with strong attention to detail and accuracy.
• Interest in utilizing technology and AI to help serve students and parents.
• Bachelor's degree required.

• Experience managing scholarships, grants and loans.
• Working knowledge of FAFSA and federal and state aid processes.
• Understanding of financial aid regulations and best practices.
• Familiarity with Department of Education systems (e.g., COD, NSLDS, FSA Partners).
• Proficiency with Banner, Microsoft Office Suite, financial aid management systems and AI.
• Ability to interpret and apply federal, state, and institutional policies.
• Strong analytical and problem-solving abilities for evaluating financial data.
• Ability to maintain confidentiality and manage sensitive information.
• 1-3 years working in a financial aid office.

Bachelor's