Financial Aid Counselor, Student Loans

Posting Summary

Position Title

Position Title Financial Aid Counselor, Student Loans

FLSA

FLSA Exempt

Department

Job Summary

Xavier University of Louisiana is accepting applications for the position of Financial Aid Counselor, Student Loans. This position serves as a first point of contact representing the financial aid counseling staff to assist students and families with student aid eligibility, processing status and problem-solving support. Oversees key areas such as student loan processing, entrance/exit counseling, scholarship processing, and operational functions within the office.

AA/ EOE

Minimum Qualifications

• Bachelor’s degree required.
• Excellent interpersonal and listening skills.
• Patience and empathy in working with students of all backgrounds.
• Effective communication skills, both verbal and written.
• Team-oriented with a willingness to collaborate.
• Ability to manage time and prioritize in a fast-paced environment.
• Eagerness to learn and adapt to changing regulations or systems.
• Ability to communicate and explain complex information to students and parents.
• Highly organized, with strong attention to detail and accuracy.
• Interest in utilizing technology and AI to help serve students and parents.

Preferred Qualifications

• Experience managing scholarships, grants and loans.
• Working knowledge of FAFSA and federal and state aid processes.
• Understanding of financial aid regulations and best practices.
• Familiarity with Department of Education systems (e.g., COD , NSLDS , FSA Partners).
• Proficiency with Banner, Microsoft Office Suite, financial aid management systems and AI.
• Ability to interpret and apply federal, state, and institutional policies.
• Strong analytical and problem-solving abilities for evaluating financial data.
• Ability to maintain confidentiality and manage sensitive information.
• 1–3 years working in a financial aid office.

Special Requirements Summary

N/A

Work Hours

Full time. Participation in required college events held on weekend days or evenings, such as accepted student events, orientation and 3-4 student recruitment events that require travel with an overnight stay.

KSA's

Knowledge, Education, Experience, and Proficiencies

• Experience managing scholarships, grants and student loans.
• Working knowledge of FAFSA and federal and state aid processes.
• Understanding of financial aid regulations and best practices.
• Familiarity with Department of Education systems (e.g., COD , NSLDS , FSA Partners).
• Proficiency with Banner, Microsoft Office Suite, financial aid management systems and AI tools.
• Ability to interpret and apply federal, state, and institutional policies.
• Strong analytical and problem-solving abilities for evaluating financial data.
• Ability to maintain confidentiality and manage sensitive information.
• 1–3 years working in a financial aid office.

Essential Duties and Responsibilities

Essential Duties and Responsibilities Description

• Provide individual financial aid counseling to current and prospective students and families.
• Evaluate financial aid applications (including FAFSA , scholarship and loan applications, if applicable).
• Determine financial aid eligibility and package aid in accordance with institutional, state, and federal regulations.
• Oversee a student caseload.
• Conduct verification of financial aid files and resolve conflicting data.
• Monitor student Satisfactory Academic Progress ( SAP ) and communicate eligibility status.
• Assist with loan processing, entrance/exit counseling, and debt management education.
• Present financial aid information during admissions and orientation events, with occasional travel.
• Maintain accurate records in the student information system.
• Respond to inquiries via phone, email, and in-person.
• Provide oversight of specific financial aid programs and assigned areas of…