Assistant Vice President, Client Implementation Advisor, Group Wholesale Banking

Company: 1011 United Overseas Bank Ltd

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years.

Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

This is a senior, client-facing implementation and relationship management role. The Assistant Vice President serves as the primary implementation lead for a portfolio of corporate and financial institution clients, coordinating Sales, Product Management, Client Service, Operations, Technology, Compliance and other control partners. The role combines hands-on delivery ownership with portfolio oversight, stakeholder influence, issue resolution and continuous improvement.

• Own and lead a portfolio of complex or high-priority implementation projects covering account opening, cash management and electronic banking services, from initiation and scoping through readiness, go-live, stabilisation and formal handover.
• Translate agreed customer solutions into clear implementation plans, milestones, dependencies, responsibilities and success criteria, using structured project management tools and disciplined governance.
• Chair implementation working sessions and provide concise, decision-oriented updates to clients and senior internal stakeholders, including progress, risks, issues, dependencies and required escalations.
• Act as the principal client contact during implementation, proactively managing expectations, communication, training and service readiness to support a consistent and positive client experience.
• Drive timely resolution of cross-functional issues by coordinating relevant business, operations, product, technology and control partners, and escalating material blockers with clear impact assessment and recommended actions.
• Monitor the implementation portfolio against service levels, milestones, quality standards and readiness criteria, taking corrective action where delivery is at risk and maintaining accurate implementation records.
• Partner with Transaction Banking Cash Sales teams by providing implementation expertise on Electronic Banking and Cash Management products, onboarding requirements, solution feasibility and delivery considerations.
• Ensure implementations comply with applicable policies, procedures, KYC requirements, regulatory obligations and internal operational risk controls, with complete documentation and appropriate evidence of approvals.
• Identify recurring client or operational pain points and lead process improvements that enhance cycle time, control effectiveness, scalability and time to revenue.
• Contribute to the development and maintenance of implementation standards, playbooks, templates, management information and lessons learned.
• Provide day-to-day guidance, coaching and quality support to less experienced implementation colleagues, and contribute to capability building and knowledge sharing across the team.
• Support management with portfolio insights, capacity considerations, emerging risks, root-cause themes and opportunities to improve delivery performance.

• Accountable for delivery quality and implementation outcomes across the assigned portfolio, within approved solution scope and governance.
• Exercises judgement in prioritising concurrent client commitments, balancing urgency, client impact, control requirements and available capacity.
• Recommends recovery actions, sequencing changes, escalation paths and process enhancements when delivery outcomes or controls are at risk.
• Influences stakeholders across functions without relying on direct reporting authority.