Junior Customer Service Officer

About The Institution

Bunna Bank is a leading financial institution in Ethiopia, offering a comprehensive suite of commercial banking products and services. We are dedicated to driving financial inclusion, excellence in customer service, and sustainable growth across our expanding branch network.

Bunna Bank is a leading financial institution in Ethiopia, offering a comprehensive suite of commercial banking products and services. We are dedicated to driving financial inclusion, excellence in customer service, and sustainable growth across our expanding branch network.

As a Junior Customer Service Officer
, you will participate in a structured six-month rotational on-the-job training program across model and operational branches to gain comprehensive knowledge of our operational policies and procedures. Reporting to the respective Branch, Business, or Operation Managers
, you will contribute to the bank’s success by serving customers, driving resource mobilization, and supporting back-office operations. Successful completion of the 6-month training program positions you for promotion to Customer Service Officer.

• Customer Service & Account Operations:
  Attending to customers at the counter, opening new accounts, processing passbooks/cheque books, and managing account registers.
• Sales & Business Development:
  Promoting and selling bank products, services, and alternative channels while recruiting new customers and generating sales leads.
• Relationship & Agent Management:
  Building and maintaining strong relationships with merchants, agents, and branch clients.
• Transaction Processing & Back-Office Support:
  Handling cheque deposits, filing bank documents, and assisting the Customer Service Officer I.
• Financial Reconciliation:
  Reconciling daily ATM, POS, and merchant account transactions, balancing branch books, and settling suspense accounts in a timely manner.
• Compliance & Resource Mobilization:
  Adhering strictly to branch banking procedures and NBE directives (e.g., handling returned cheques) while participating in resource mobilization activities.

• Education:
  
  First Degree in Business Administration and information system (BAIS) is advantageous and First Degree in Accounting, Management, Finance, Economics, Banking & Finance, or related fields with training or certification in MIS, IT or related.
• Experience:
  
  No prior experience required (entry-level role).

• Basic understanding of banking operations
• Strong customer relationship and interpersonal skills
• Presentable appearance
• Excellent teamwork abilities