Universal Banker

EOE Statement We are an equal employment opportunity employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability.

(§60-741.43) (§60-300.43)

Category Retail Banking

The Universal Banker is responsible for providing prompt, accurate, and courteous service to customers while processing teller transactions, opening and maintaining deposit accounts, promoting bank products and services, and ensuring compliance with bank policies, procedures, and applicable banking regulations. This position serves as a key point of contact for customers and supports the bank’s commitment to relationship-based service.

• Greet customers in a professional, friendly, and helpful manner and provide excellent customer service in person, by phone, and through the drive-through as applicable.
• Process routine teller transactions, including deposits, withdrawals, check cashing, loan payments, transfers, cashier’s checks, money orders, and other customer requests.
• Accurately count, receive, and disburse cash and negotiable instruments while maintaining assigned cash drawer limits.
• Balance teller drawer daily and assist with vault, ATM, night depository, and cash shipment duties as assigned.
• Open, close, and maintain customer deposit accounts, including checking, savings, certificate of deposits, & safe deposit boxes.
• Obtain and verify required customer identification and account documentation, including signature cards, ownership information, beneficiary information, and documentation required under the Customer Identification Program.
• Explain account features, fees, disclosures, online banking services, debit cards, and other bank products and services to customers.
• Assist customers with debit card requests, address changes, account inquiries, and check orders.
• Identify customer needs and make appropriate referrals or recommendations for bank products and services.
• Maintain confidentiality of customer information and protect bank records, cash, negotiable instruments, and customer data.
• Follow all bank policies and procedures, including security procedures, dual control requirements, cash handling standards, and customer privacy requirements.
• Comply with applicable laws and regulations, including Bank Secrecy Act, Anti-Money Laundering, OFAC, Customer Identification Program, funds availability, and other regulatory requirements.
• Maintain accurate records and complete required forms, reports, logs, and documentation in a timely manner.
• Identify and report potential fraud, suspicious activity, elder financial exploitation, counterfeit items, or unusual transactions to the BSA Officer, according to bank procedures.
• Perform general branch duties and other related responsibilities as assigned.

• Strong customer service, interpersonal, and communication skills.
• Accuracy, attention to detail, and ability to handle cash and confidential information responsibly.
• Ability to learn and explain bank products, services, policies, and procedures.
• Basic math, computer, keyboarding, and data entry skills.
• Ability to organize work, prioritize tasks, and perform effectively in a fast-paced branch environment.
• Ability to work cooperatively with customers, coworkers, supervisors, and other departments.
• Professional appearance, dependability, sound judgement, and commitment to ethical conduct.