Financial Systems & Data Support Analyst

Dillard University is seeking a highly analytical and technology-savvy Financial Systems & Data Support Analyst to support the Office of Student Financial Aid and the Bursar’s Office. This position plays a critical role in ensuring the accuracy, integrity, and efficiency of financial aid and student accounts data through advanced system support, data mining, reporting, and electronic data exchange processes. Serving in a dual-support capacity, the Financial Systems & Data Support Analyst works closely with functional leadership and the Office of Business and Finance to support compliance with federal, state, and institutional regulations, strengthen reconciliation and reporting processes, and enhance data-driven decision-making.

The position requires a strong understanding of administrative systems (such as Jenzabar), data structures, and cross-departmental financial workflows.

• Provide technical support and maintenance for financial aid and student accounts systems, including Jenzabar and related modules.
• Troubleshoot system issues, resolve data discrepancies, and coordinate solutions with Information Technology and external vendors as needed.
• Participate in testing, implementation, and validation of system upgrades, patches, and new functionalities.
• Serve as a functional systems resource for both the Financial Aid and Bursar’s Offices.

• Perform data mining and develop complex queries to support operational, compliance, and analytical needs.
• Maintain data integrity across shared systems supporting financial aid awarding, billing, disbursement, refunds, and reconciliation.
• Analyze trends, identify discrepancies, and recommend improvements to data-related business processes.
• Support leadership with data analysis for planning, forecasting, and operational decision-making.

• Design, generate, and maintain routine and ad hoc reports for Financial Aid, Student Accounts, and senior leadership.
• Prepare and support required institutional, state, and federal reports, including FISAP, IPEDS, audit schedules, and internal finance reports.
• Assist with audit requests, program reviews, and compliance monitoring for financial aid and student accounts functions.
• Ensure reporting aligns with Department of Education, institutional, and audit standards.

• Manage and monitor electronic data exchanges between internal systems and external agencies, including: ISIR data loads Common Origination and Disbursement (COD) imports and exports Third-party servicer and payment system interfaces
• Validate data before and after transmission to ensure accuracy, timeliness, and compliance.
• Investigate and resolve data transmission errors and exceptions in collaboration with functional offices.

• Support the financial aid lifecycle, including awarding, verification processing, revisions, and disbursements.
• Assist in coordinating system updates required by Title IV regulatory changes.
• Support award letter processing to ensure accuracy and consistency of student communications.

• Support student billing, refunds, adjustments, and financial aid posting to student accounts.
• Assist with reconciliation of financial aid disbursements and student receivable balances.
• Provide data analysis related to accounts receivable, aging reports, and refund activity.

• Provide training and technical guidance to Financial Aid and Bursar staff on systems, reports, and data processes.
• Develop and maintain documentation for data queries, upload/download procedures, and…