Child Support Enforcement Supervisor

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

We care for the well‑being and safety of Louisiana's people.

Treating all people with dignity, compassion and respect, while providing services with integrity.

This position is responsible for the administration of the Child Support Enforcement (CSE) program within the Department of Children and Family Services (DCFS), Division of Family Support. The goal of CSE is to ensure that parents fulfill their obligation to provide financial and medical support for their child/children. The incumbent will also provide direct supervision over a unit of professional social services staff that provides customer service in the CSE program.

• Six years of experience in child support enforcement.
• Six years of full‑time work experience in any field plus three years of experience in child support enforcement.
• A bachelor’s degree plus three years of experience in child support enforcement.
• A master’s degree plus two years of experience in child support enforcement.

Experience substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours, which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Perform as supervisor in the Child Support Enforcement Office in Amite, LA, which serves Livingston, St. Helena, Tangipahoa, St. Tammany and Washington parishes.
• Conduct unit and individual training.
• Conduct quarterly case readings according to agency parameters, maintaining notation of error trends.
• Investigate and resolve complaints from custodial parties, non‑custodial parties or other individuals.
• Develop and maintain a good working relationship with the contract District Attorneys' offices, Clerk of Courts' offices, hearing officers, judges, and other agency partners, as well as other local, state, and federal agencies.
• Review policy updates and administrative memorandums.
• Perform additional duties as assigned.

This vacancy is located in the Tangipahoa Parish Child Support Enforcement Office in Amite, LA.

CSE Supervisor position has a Special Entrance Rate (SER): $24.35/hour.

This position may be filled as a probationary appointment or a job appointment that may last up to 48 months. Job appointments may convert to probationary appointments. It may also be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Typically, work hours are 8:00 am to 4:30 pm, Monday–Friday. Flexible work schedules are available after meeting certain criteria and are dependent upon the position you are applying for. Some positions require working shifts.

No Civil Service test score is required in order to be considered for this vacancy. To apply, click on the Apply link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact HR.Inquiry.

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.