Utility Program Relations Supervisor; Class Code 3463

responsible supervisory and technical work in assigning, coordinating, participating in, and leading activities of utility program specific communications plans for the deputy general superintendent of water programs. Work includes training and directing staff, communicating with individual customers as well as larger commercial entities, creating communications plans with specific terms and durations depending on the program, and coordinating efforts across board and city departments to ensure effective and complete communication;

and related work as required.

• possession of a valid driver's license.
• a bachelor's degree from an accredited college or university.
• five (5) years of experience in call center, customer service center or performing related customer service functions including one year experience in a management or supervisory capacity.
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  * prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

domicile requirements are currently waived for the purpose of application. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076). Additional exceptions to the domicile requirement may be made on a case‑by‑case basis.

We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

background check: the hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

Criminal history will not automatically disqualify a candidate.

applications: applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.

delivery: the department of city civil service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the department to receive material mailed by the applicant. Applicants should notify the department of city civil service in writing of any address changes.

working test period: effective august 1, 2023, the working test (probationary) period for all positions in the classified service is one year.

substance abuse testing: candidates for positions where the health, welfare and/or safety of the public, co‑workers and the individual employee is at risk will have to undergo pre‑employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period.

medical examination/scrining: a medical examination is required for all original entrance probationary appointments to active classifications. A medical screening, which may result in a medical examination, is required for all original entrance probationary appointments to non‑active classifications.

good moral character: required of all applicants. Any applicant may be disqualified if their character or past employment record is found to be unsatisfactory as determined by the department of city civil service.

veterans preference: veterans, disabled veterans, certain spouses and parents of…