Child Support Case Manager

Fayette County Department of Job and Family Services Notice of Job Opportunity

Job Title:

Child Support Case Manager

Posting Date: 04/01/26

Final date to receive applications:

Department/Division:
Job and Family Services-Child Support Division

Core

Hours:

Monday-Friday 7:00-5:30

Salary Range:
Pay Range 6

Must have any combination of training and work experience, which indicates possession of the skills, knowledge, and abilities necessary to perform this job. Child support program experience, intergovernmental knowledge and college coursework preferred but not required. Strong written and verbal communication skills. Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint). Exceptional customer service skills and ability to respectfully respond to customer frustrations.

Ability to work concurrently on multiple tasks/projects. Must be adaptable and willing to work in a team environment.

OBJECTIVE:
Primary duties of this position:
Responsible for the Administrative process of establishment of paternity and child support cases.

• Conducting enforcement activity and investigations on cases pursuant to IV-D program regulations.
• This includes but is not limited to investigations, location efforts, referrals to the Prosecutor, and other enforcement processes.
• Reviews caseload and identifies cases needing action.
• Contacts obligors regarding support obligations.
• Communicates with case participants, the courts, employers, and other enforcement-related contacts.
• Responsible for representing CSEA at routine court hearings and testifying at grand jury and criminal proceedings.
• Audits cases for court and testifies as to agency’s records.
• Audits financial documents, processes with holdings, conducts terminations, to ensure prompt and correct support payments.
• Completes related summaries, reports, and documents.
• The employee must possess the skills and ability to cope with diverse environments, health hazards and personal safety issues, including aggressive behaviors

• Flexible work hours offered depending on agency needs
• Medical, dental, and vision available for employee, spouse, and family
• Employee assistance program provided to employees and their households
• Wellness program for employees and spouses enrolled in a medical insurance plan
• Paid sick leave, if earned leave is available
• Paid vacation after 1 year of service or with 1 year of prior countable service
• Ohio Public Employees Retirement System (OPERS)
• Deferred compensation plans available
• Employee Relations Committee
• Gym Membership Discounts
• Training Opportunities

Any offer of employment is subject to background investigation including, but not limited to, prior or current employment, criminal background checks, fingerprinting, and Child Welfare history checks.

Fayette County Is An Equal Opportunity Employer (EOE)

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