Utility Program Relations Liaison Ii; Class Code 3461

advanced administrative and field work performing a variety of technical duties related to the board's water program division including responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels. Work includes serving as the first point of contact for individual customer inquiries related to advanced metering infrastructure (ami), the backflow prevention program, the lead service line replacement (lslr) program, and other swbno field work being conducted by internal crews or contractors performing other capital works.

This role involves direct communication with customers, coordination of outreach efforts, and ensuring a positive customer experience while addressing concerns and questions about these critical utility programs; and related work as required.

note: a bachelor's degree may substitute for 4 years of required experience. An associate's degree may be substituted for 2 years of required experience.

* prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076).
** additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

a rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

this is an original entrance examination.

the city of new orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to shana parker at  or tty/voice at  or .

domicile requirements for employment domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after january 1, 2013 must be domiciled in orleans parish within 180 days of hire. Airport and public safety employees are excluded from this provision.

additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

domicile requirements for employment (sewerage and water board) :

domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076).
** additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

background check: the hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no…