Customer Service Associate, Trainee; Class Code 7400

Entry level customer service work in a high volume call center at the Sewerage & Water Board. Work involves receiving, processing, and responding to service requests and agency informational inquiries received from the public via the telephone, in-person, facsimiles, e-mails, and other electronic services; and related work as required. This position will not handle police, fire or ems related public safety calls.

Employees in this classification will work a fixed or rotating shift and may work weekends. Work during emergencies is required.

Allocations of this classification are limited to the Sewerage and Water Board's call center.

* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

This position requires a one (1) year probationary period.

A qualifying computerized keyboarding test with a minimum score of sixteen (16) words per minute after the deduction of errors, and a written test weighted 100%.

Applicants must pass the written test in order to be admitted to the computerized keyboarding test.

This is an original entrance examination.

The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national or origin, gender, age, physical or mental disability, sexual or orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to Shana Parker at  or TTY/voice at  or .

Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013, must be domiciled in Orleans Parish within 180 days of hire. Public safety employees such as commissioned law enforcement officers hired by the New Orleans Police Department (NOPD), firefighters hired by the New Orleans Fire Department (NOFD), emergency medical technicians hired by the New Orleans Emergency Medical Services (NOEMS) and the recruits for these positions hired by these departments are excluded from this provision.

Airport employees are excluded from this provision if the actual domicile of the employee is nearer to the employee’s job site than the distance from the job site to the nearest point of Orleans Parish.

Additional exceptions to the domicile requirement may be made on a case-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076).
** Additional exceptions to the domicile requirement may be made on a case-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions…