Eligibility Benefits Specialist

HHS, Division of Community Access, Facility and Waiver Eligibility Team, is seeking an Eligibility Benefits Specialist (Job Classification: Income Maintenance Worker
2) to assist vulnerable individuals in applying for or renewing facility or waiver Medicaid benefits.

This is a full-time opportunity, Monday – Friday with a work schedule of 8:00 AM - 4:30 PM with overtime as needed. This position will be domiciled in the nearest full-time HHS office to the candidate selected. This position may become a hybrid position offering the opportunity to work from home after a 6-month training and probationary period.

The starting salary for individuals new to employment with the State of Iowa is $48,630.40 annually. New employees are eligible for a raise after completing their first 6 months.

• Analyze and interpret complex policies and procedures per state and federal regulations.
• Collect and analyze information from customers and 3rd parties to calculate and determine eligibility.
• Communicate effectively via phone, email and in person as needed.
• Meet daily and monthly processing time frames.
• Prepare written documents and can clearly present, both in writing and orally.
• Effectively manage an individual workload while working within a team.
• Maintain high attendance.
• Demonstrate excellent organizational and critical thinking skills.
• Comply with all State of Iowa regulations and DHS Employee Handbook work rules.

• Critical thinking.
• Policy application experience.
• Strong communication and customer service.
• Professional presence and strong work ethic.
• Solid teamwork and consultation.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:
  Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:
  Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:
  Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:
  Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:
  Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:
  Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:
  Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to…