Medical Assistant

Overview

Phlebotomy experience is required. Looking for a highly motivated and positive Medical Assistant to add to our team. Must have a professional, friendly, and enthusiastic phone presence and the ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making appointments, triaging patients, and ensuring a 5-star patient experience.

Able to provide outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while aligning with The Urgent Care mission and values. Candidate must get along well with others and be able to work in a fast-paced environment.

• Greet patients and verify patient contact and insurance data
• Assist in front office duties as needed
• Answer phone calls, schedule check-in times, answer patient questions and take notes for providers
• Stocking and restocking supplies
• Triage patients
• Perform labs ordered by providers
• Administer injections and vaccinations ordered by providers
• Assist in procedures and exams when necessary
• Support the patient and provider throughout the patient visit

• Clinical skills, creating a safe, effective environment, procedural skills, inventory control, EKG, blood draw, administering injections, multi-tasking, flexibility, performing vitals assessment and taking blood pressure, knowledge of universal precautions.
• Knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation.
• Ability to learn computer software programs; enter and maintain accurate data and statistics; produce clear and concise reports and materials. Critical thinking skills.
• Maintain and perform infection control
• Pleasant interpersonal demeanor and ability to work with all levels of staff and leadership
• Strong commitment to customer service and excellence in healthcare
• Ability to work as part of a team in a fast-paced, high-patient-volume environment

• Certified Clinical Medical Assistant (CCMA) Certification or a minimum of 5 years of Medical Assistant experience
• Minimum 5 years of customer service experience
• Phlebotomy experience
• Experience with EMRs (Electronic Medical Records) and medical terminology
• Pass periodic testing triaging patients (e.g., taking blood pressure)
• Maintain required clinical knowledge, technical skills, training, and credentials through ongoing development
• BLS certified within 90 days of employment
• Bilingual in Spanish and English is a plus
• Open and flexible availability (minimum 20-30 hours per week)
• Ability to commute between two of our five clinics (Locations: Gretna, Harvey, Mid-City, Uptown, LaPlace)

• Health Insurance (BCBS)
• Dental Insurance (BCBS)
• Vision Insurance (BCBS)
• Retirement 401k
• Life Insurance
• Short/Long term disability
• Medical stipend at clinic (includes family after 90 days)
• Holiday Pay

Job Types: Full-time, Part-time