Financial Counselor Rep - University Medical

Job Summary

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs or insurance exchange. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.

Include the following. Other duties may be assigned.

• Conducts interviews with patients and/or family members.
• Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, self-pay compact rates) or link to government programs and financial assistance.
• Records and maintains complete documentation of activities performed on account while in-house.
• Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.
• Other duties as assigned.

N/A

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs
• Proficiency with P/C systems including, but not limited to, Windows, Microsoft Outlook, Excel and Word programs
• Ability to work independently
• Excellent oral and written communication skills, as well as a clear understanding of the English language
• Detail oriented, with strengths in dealing with multiple facilities, supervisors, and hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency
• Ability to negotiate point of service payment
• Bi-lingual preferred (Spanish)

• High School diploma or equivalent
• Minimum 1 to 2 years work experience with Hospital Admitting or as a Payer, Hospital business office, or related areas.

• Ability to sit and work at a computer terminal for extended periods of time
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
• Ability to travel

• Both Hospital and Office facilities, in direct contact with Patients and Staff

• Must be able to travel

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.