Medication Coordinator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

The Medication Coordinator assists in the implementation of the delivery of health care services by responding to medication refill requests of patients. He/She processes refill requests electronically and ensuring all information is accurate and complete. He/She demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles as duties are performed on a daily basis.

• Education, Experience & Training:
  High School Diploma or GED 3+ years of human services experience, preferably in pharmacy services Must be over 21 years old. BLS, preferred;
  Knowledge of over-the-counter medicines and common prescriptions; required -
• Other
  
  Qualifications:
  
  Ability to work efficiently under pressure, ability to set priorities, self directed and ability to maintain strict confidentiality.

• Ability to develop a rapport with patients.
• Medical terminology.
• Knowledge of computers.
• Telephone skills.
• Strong interpersonal skills.
• Good organizational skills.

• Completes medication refill request or electronic prescribing of medications based on the clinic’s protocol for prescription refills.
• Demonstrates knowledge of commonly prescribed medications.
• Completes tasks related to medication prescribing and refill requests.
• Demonstrates knowledge of financial assistance available to patients and informs patient(s).
• Submit prior authorizations, as necessary.
• Collaborates with pharmacies to ensure patient medications are prescribed and/or delivered, as appropriate.
• Demonstrates knowledge of insurance plans, specifically regarding those medications that are covered or are not covered by the plan.
• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.

• Documents any patient interaction accurately in the EHR (messages, phone calls, etc.)
• Returns patient phone calls within 24 to 72 hours.
• Checks and responds to tasks, phone messages in a timely manner.

• Utilizes computer system to retrieve medical information.
• Completes all paperwork/computerized information related to patient care and medications.