Quality Enchancement Specialist

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.

Title: Quality Enhancement Specialist

Reports To: Chief Compliance and Privacy Officer

Classification: Full-Time

FLSA Status: Salary Exempt

The Quality Enhancement Specialist reports to the Chief Compliance and Privacy Officer and is responsible for assisting in implementing the agency's practices related to quality, including, but not limited to, Outcome Interviews, Satisfaction Surveys, Quality Enhancement Plan Development, Policy and Procedure Development, and Training.

• Conducts Outcome Interviews annually with a random sample of people supported and/or people who know them best in each division using the  Evergreen Outcomes for People  tool.
• Conduct reviews of records, financial files, personnel files and other items related to service provision.
• Conduct onsite inspections of program locations and homes.
• Develops written reports of Outcome Interview results in each division, complete with strengths and recommendations for continuous improvement.
• Reports annual trend results of external monitoring activities in each division from data tracked
• and analyzed.
• Compiles and distributes results of Individual(s) Served, Parent, and Staff Engagement Surveys annually.
• Assists in the development of Quality Enhancement Plans with each division and revises annually.
• Assists in the implementation of each division's Quality Enhancement Plan.
• Assists in the development of policies and procedures related to Quality Enhancement.
• Assists in the development of training programs related to Quality Enhancement.
• Assists in the development of procedures to track, trend, analyze, and report on other measures of quality such as, but not limited to, medication errors, incident management, injuries, and illnesses.
• Assists in the preparation of reports and presentations for the Board of Directors annually on internal measures of quality.
• Participates as a member of Evergreen's management team in matters that affect the agency as a whole.
• Provides training in divisions, when requested to do so, in the areas of quality assurance/improvement, person-centered planning, outcomes measurement, etc.
• Provides technical assistance and training, when requested to do so, to divisional staff responsible for Quality Improvement activities.
• Assist with or conduct Root Cause Analyses for events as requested.
• May be required to conduct billing and census reviews as requested.
• May be required to conduct investigations as requested.
• Other duties as assigned.

• Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.
• Championing Stakeholder Needs: Provides timely and professional service to internal and external stakeholders, is responsive to the needs and requests of those we serve, is always courteous and professional, and considers the impact of others when making decisions.
• Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.
• Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
• Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

• Bachelor’s degree in a related field;
  Master’s degree preferred.
• Three (3) to five (5) years of related experience in the field of developmental disabilities.
• Training and experience in all areas of program design and implementation, outcome measurement, and quality assurance, improvement, and enhancement.
• Previous experience in supervising and managing programs is desirable.
• Working knowledge of person-centeredness and personal outcomes measurement is required.

• Frequent travel required.
• Constantly moves about to coordinate work.
• Regularly works in a fast-paced environment with multiple task deadlines.
• Regularly moves and positions objects weighing up to 50 pounds.
• Occasionally exposed to viruses and infectious conditions.

Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.

• Will not…