Support Services Specialist - College of Dentistry

Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday.

This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center!

• Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
• Patient interactions by phone or in-person.
• Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.).
• Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
• Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
• May coordinate and modify Faculty, Resident, and student provider master schedules.
• Train co-workers on clinic workflow, policies, paperwork.
• May orient and educate dental students on clinic protocol and procedures.
• Verify patient insurance eligibility and coverage.

Salary: $50,967 to commensurate (Pay Grade: 3A)

Schedule: Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location
:
On-Site

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
• Relevant customer service experience (in-person and over the phone).
• Experience utilizing active conflict management/resolution skills and de-escalation techniques.
• Demonstrated the ability to problem solve and think independently in a fast paced environment.
• Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
• Excellent written, verbal, and interpersonal communication skills.

• Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
• Experience utilizing electronic health records or confidential/HIPPA protected information.
• Knowledge of basic dental terminology.
• Complex scheduling experience for multiple providers in a healthcare environment.

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisition swa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.