Medication Access Specialist – Pharmacy Prior Authorization Support

• Assists providers by ensuring patients' compliance with medications, lab monitoring, adherence to medication therapy
• Authorizes medication refills
• Maintains accurate pharmacy preferences
• Identifies discrepancies or problems with medication history information
• Assists patients with the medication authorization process
• Communicates with patients, families, caregivers, healthcare providers/practitioners, and pharmacy personnel
• Documents encounters within the electronic health record (EHR)
• Forwards problems to a pharmacist, provider, or clinic staff to assist with resolution
• Processes patient on-boarding
• Coordinates with providers and patients to assess eligibility for financial support
• Navigates the medication authorization process
• Collects patients’ prescription benefit information
• Provides high quality customer service to patients, family members, and care team members
• Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff
• Adapts behavior to the specific patient population and ensures compliance with all relevant regulations and standards.

• High School Diploma or equivalent
• 2 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications
• Medication Therapy Management Certification obtained through the Pharmacy Technician Certification Board (PTCB) OR Medication History Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months
• Proficiency in using computers, software, and web-based applications.
• Knowledge of pharmaceutical mathematics.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Ability to operate standard pharmacy and office equipment.

Demonstrates expertise in medication therapy management, patient communication, and electronic health record documentation. Proficient in navigating medication authorization processes and ensuring compliance with healthcare regulations.

• Medication Therapy Management Certification
• Electronic Health Record (EHR) Documentation
• Pharmaceutical Mathematics Knowledge
• Effective Verbal and Written Communication
• Patient On-Boarding Coordination

• Medication History Management
• Medication Authorization Process
• Pharmacy Preferences Maintenance
• Patient Prescription Benefit Collection
• Problem Identification and Resolution

• Customer Service
• Adaptability to Patient Population

• Medication Therapy Management Certification
• Medication History Certificate

• Pharmacy Technician
• Healthcare Compliance
• Patient Care Coordination
• Medication Refill Authorization

• Computer Proficiency
• Web-Based Applications