Patient Advocate PRN

Position: Rise Patient Advocate PRN (274)
Location: Prairieville

# Rise Patient Advocate PRN (274)
Prairieville, LA 70769## Description
** Employee Name:
**** Job Code/

Title:

** Rise Patient Advocate
** Department Name:
Service Line Partner
**** Reports To (Title):
Rise Program Director
**** FLSA:  Non-Exempt
***
* Summary:

** Rise Patient Advocates will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquiries and complaints, facilitating satisfactory resolutions
*
* Essential Functions:

**#####
** A:
Job Specific
*** Creating long term relationships with patients to ensure their success
* Supporting patients through the treatment process
* Communicating with clients and families to ensure they are following through with treatment plans
* Following up with patients post discharge and documenting all encounters to track their recovery
* Maintaining client records and treatment reports
* Resolving any complaints by listening to patients and their families
* Collaborate with the onsite treatment team to ensure that they are receiving the resources that they need
* Facilitates weekly alumni recovery meeting
* Organizes alumni events within the community
* Being active in the recovery community and meeting with alumni on a regular basis based on treatment plan
* Help monitor all incoming calls and emails for the admissions workflow and look for ways to improve productivity and conversion rates
* Capable of advising callers on the treatment process and position potential clients past their barriers to treatment
* Help provide phone coverage and conduct pre-assessments over the phone
* Verify insurance benefits of potential clients
* Schedule intakes and assist clients with understanding their insurance benefits.
* Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged and assessed for admission
* Upon initial contact, provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter
* Maintain knowledge of Rise service offerings.
* Responsible for preparing and serving patient meals and supplemental nourishments to patient.###
*** B:  Company Specific***|  || --- ||
* Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty. ||
* Completes annual health, safety, and education requirements.  Maintains professional growth and development. ||
* Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected. ||
* Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served. ||
* Reports to work on time as scheduled; adheres to policies regarding notification of absence. ||
* Attends all mandatory in-services and staff meetings. ||
* Represents the organization in a positive and professional manner. ||
* Complies with all organizational policies regarding ethical business practices. ||
* Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department. ||
* Maintains current licensure/certification for position, if applicable. ||
* Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact. ||
* Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.  
* HIPAA:
Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality…