Rise Patient Advocate

Job Details

Job Location:

Prairieville, LA 70769
Job Code/

Title:

Rise Patient Advocate
Department Name:
Service Line Partner
Reports To (Title):
Rise Program Director
FLSA:
Non-Exempt

Summary:

Rise Patient Advocates will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquiries and complaints, facilitating satisfactory resolutions

A:
Job Specific

• Creating long term relationships with patients to ensure their success
• Supporting patients through the treatment process
• Communicating with clients and families to ensure they are following through with treatment plans
• Following up with patients post discharge and documenting all encounters to track their recovery
• Maintaining client records and treatment reports
• Resolving any complaints by listening to patients and their families
• Collaborate with the onsite treatment team to ensure that they are receiving the resources that they need
• Facilitates weekly alumni recovery meeting
• Organizes alumni events within the community
• Being active in the recovery community and meeting with alumni on a regular basis based on treatment plan
• Help monitor all incoming calls and emails for the admissions workflow and look for ways to improve productivity and conversion rates
• Capable of advising callers on the treatment process and position potential clients past their barriers to treatment
• Help provide phone coverage and conduct pre-assessments over the phone
• Verify insurance benefits of potential clients
• Schedule intakes and assist clients with understanding their insurance benefits.
• Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged and assessed for admission
• Upon initial contact, provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter
• Maintain knowledge of Rise service offerings.
• Responsible for preparing and serving patient meals and supplemental nourishments to patient.

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.
  
  Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• HIPAA:
  Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance:
  Conducts job responsibilities in accordance with standards set forth in Rise Community Hospital Code of Conduct, Rise Community Hospital policy and…