BFH PRAMS Phone Interviewer - Coordinator

Position: BFH PRAMS Phone Interviewer - Coordinator 1
Location: New Orleans

## BFH PRAMS Phone Interviewer - Coordinator 1

Apply locations:
New Orleans, Latime type:
Part time posted on:
Posted Todayjob requisition :
R-002081

Thank you for your interest in LSU New Orleans.
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You must complete all required portions of the application and attach the required documents in order to be considered for employment.
** Department
* * OPH-Bureau of Family Health## ##
** Job Summary**## ##
** Job Description
*** Performs all required phone interview operations activities as outlined in the CDC PRAMS protocol
* Performs any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
* Completes all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
* Assures compliance in following the appropriate script to conduct telephone interviews
* Assists in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
* Conducts PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
* Assists in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
* Meets staff data entry quotas, as well as interview call and completion quotas
* Searches for new numbers and enters numbers according to operational schedule
* Assists in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
* Informs the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation in weekly meetings
* Participates in CDC training visits, workshops and conferences as necessary
* Works with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
* Maintains confidentiality and security of all data according to state and federal requirements and regulations
* Participates in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
* Participates in internal staff, project, and professional development meetings and trainings as requested or assigned.
* Assists with special projects as necessary.
* Supports the coordination and management of Emergency Operations during activation and as needed between events.
* Other tasks as assigned.
** QUALIFICATIONS*
* *
* REQUIRED:

*** Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
* Excellent analytical and critical thinking skills; effective organizational and time management skills.
* Great attention to detail and follow up.
* Ability to manage projects, assignments, and competing priorities.
* Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.
** DESIRED:
*** Advanced degree.
* Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
* Minimum 1 year professional experience conducting telephone interviews.
* Minimum 1 year professional experience with data entry.
* Relevant industry certifications.

SALARY: 37-47k
** Required Attachments
** Please upload the following documents in the Resume/Cover Letter section.
* Detailed resume listing relevant qualifications and experience;
* Cover Letter indicating why you are a good fit for…