Substance Use Navigator- ED- Baptist

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

The Substance Use Navigator (SUN) serves as a front-line resource in the Emergency Department (ED), engaging patients with substance use disorders (SUD) through compassionate, non-judgmental support. This role facilitates rapid linkage to treatment, harm reduction services, and community-based resources to improve patient outcomes and reduce repeat ED utilization. The SUN may leverage lived experience with substance use and recovery, when appropriate, to build trust, reduce stigma, and support patients in navigating treatment and recovery pathways.

May be required to work variable shifts, including overnights, weekends, and holidays, to support Emergency Department operations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

• Required
  - High School Diploma/GED
• Preferred
  - Associate's Degree/College Diploma Social Services, Behavioral Health, Public Health, or related field or
• Preferred
  - Bachelor's Social Services, Behavioral Health, Public Health, or related field

• Required - 1 year Healthcare, behavioral health, social services, community outreach, or related area.
• Preferred
  - Personal lived experience of substance use and sustained recovery (or experience supporting a loved one) are strongly encouraged; must be able to use lived experience appropriately in a professional, clinical setting. Experience working in an Emergency Department, crisis, behavioral health, addiction treatment, community outreach, peer support, or case management setting. Familiarity with medication-assisted treatment / medications for opioid use disorder referral pathways.
  
  Experience working with populations experiencing homelessness, behavioral health conditions, justice involvement, or other social needs.

• Preferred
  - Certified Peer Support Specialist/Peer Recovery Specialist
• Preferred
  - Commuity Health Worker (CHW) certification
• Preferred
  - Screening, Brief Intervention, and Referral to Treatment (SBIRT) training
• Preferred
  - Crisis prevention-de-escalation training

• Commitment to patient-centered, trauma-informed, and culturally responsive care.
• Ability to engage diverse patient populations in high-stress environments.
• Strong interpersonal, communication, and motivational interviewing skills.
• Knowledge of substance use disorder, recovery principles, and harm reduction strategies.
• Maintains working relationships with community treatment providers, recovery organizations, and social service agencies to support timely patient linkage.
• Strong organizational skills and attention to detail in documentation.
• Ability to maintain professional boundaries and confidentiality.
• Proficiency with electronic health records, basic computer applications, and accurate documentation workflows.
• Recognizes safety concerns and escalates patient behavioral health,…