Patient Access Associate Patient Access HCHC

Minimum Hiring Wage:
From $18.89 per hour

Scheduled

Hours:

5:45am - 6:15pm or 8:30am - 5:00pm (occasional 4-hour shift). Every 3rd Wednesday, Friday and weekend is required.

The Patient Access Associate serves as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience.

• Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
• Register patients efficiently and accurately, collecting all necessary personal and medical information.
• Schedule patient appointments and coordinate with clinical teams to optimize work flow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.
• Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.
• Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.
• Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.
• Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.
• Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.
• Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.
• Address and resolve patient inquiries, concerns, or complaints promptly and courteously.
• Effectively communicate with clinical and administrative staff to coordinate patient care and manage work flow.
• Provide exceptional customer service, ensuring a positive experience for all patients and visitors.
• Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.
• Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations.
• Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.
• Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.
• Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
• Collaborate with clinical teams to ensure that pre-registration and pre-visit requirements are completed.
• Maintain a clean and organized work area, ensuring it meets the organization's standards for safety and efficiency.
• Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.

• H.S. Diploma or General Education Degree (GED) (preferred) less than 1-year Previous healthcare experience (preferred)
• Technical
  
  Skills:
  
  Proficiency in using electronic medical record (EMR) systems and scheduling software.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to interact professionally with patients, staff, and healthcare providers.
• Customer Service:
  Proficient commitment to providing high-quality customer service and ensuring a positive patient experience.
• Organizational
  
  Skills:
  
  Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks in a fast-paced environment.
• Attention to Detail:
  High level of accuracy and attention to detail when handling patient information and scheduling.
• Problem-Solving:
  Ability to identify and resolve conflicts and other issues efficiently.
• Interpersonal
  
  Skills:
  
  Ability to work collaboratively as part of a healthcare team and maintain a professional and courteous demeanor.
• Regulatory Knowledge:
  Familiarity with HIPAA regulations and other healthcare privacy and security requirements.
• Insurance Knowledge:
  Understanding of insurance verification processes, good faith estimates, and prior authorizations.
• Adaptability:
  Flexibility to adapt to changes in scheduling needs and department priorities.
• Computer Proficiency:
  Competence with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Multitasking:
  Ability to manage a high volume of…