Referral Coord Cessation Clinic

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job works to support the Tobacco Cessation Clinics across the company system with minimal supervision, providing all duties related to scheduling appointments, registering patients with correct patient accounts for the Tobacco trust and communicating with patients referred to the Cessation Clinics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Required
-High School diploma or equivalent

Required
-3 years

Relevant experience (customer service, patient registration, appointment scheduling).

Preferred
- Knowledge of Epic system (registration and scheduling).

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications,keyboard, and various software packages specific to role.
• Proficiency with Microsoft Office Suite (Word, Excel, Access, etc.).
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Strong interpersonal skills with ability to effectively and courteously communicate with a diverse group of internal and external calls.
• Good judgment skills to handle difficult situations.
• Good organization and time mangement skills.
• Self-directed with the ability to work with little supervision.

• Manages patient referrals to Tobacco Cessation Clinics.
• Coordinates appointments to Tobacco cessation clinics.
• Ensures accurate registration and eligibility of patients with appropriate guarantor accounts.
• Acts as customer service liaison between Cessation clinics and patients.
• Supports the Tobacco Cessation program’s goals and objectives.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.