Health Facilities Complaint Intake Surveyor

The Iowa Department of Inspections, Appeals & Licensing (DIAL) is seeking a motivated, enthusiastic, and flexible individual to join our team as a Health Facilities Complaint Intake Surveyor for the Health and Safety Division.

Location:

6200 Park Avenue, Suite 100, Des Moines, Iowa

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans. DIAL’s Health Facilities Division is responsible for inspecting and licensing health care providers and suppliers to ensure the health and safety of vulnerable Iowans.

The Complaint Intake Surveyor position is responsible for receiving, documenting, and triaging complaints utilizing independent clinical judgement and expertise, and in accordance with state and federal regulations. The Complaint Intake Surveyor will identify potential regulatory violations and maintain accurate, up-to-date records for tracking and reporting. In addition, the surveyor will initiate and conduct field investigations as needed.

At DIAL our mission is Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. To accomplish our Mission, the individual selected for this position will provide outstanding customer service and management services to the agency.

The successful candidate for the fast-paced and multi-faceted Health Facilities Complaint Intake Surveyor position is a focused and innovative problem solver. The position reports directly to the Acute and Continuing Care Bureau Chief. The position is based at the Park Avenue Office Building and requires state-wide and overnight travel on when needed. Desired qualifications include:

• Works collaboratively with a diverse group ofpeople
• Treats customers courteously and be responsive to their needs
• Displays high standards of professional and ethical conduct
• Commits to providing a high-quality service
• Addresses and listens to others in respectful manner
• Possesses a high level of organization skills and isprocess-driven
• Registered nurse preferred

You will be an integral member of our survey team, providing direct support to the Department’s Health Facilities operations by:

• Receive complaints via phone, email, online systems, fax or written correspondence
• Accurately and thoroughly document all allegations, ensuring clarity andneutrality.
• Based on clinical knowledge and expertise, apply CMS-defined priority levels based on immediacy andseverity.
• Enter complaint information into federal/state tracking systems.
• Maintain strict confidentiality of complainant identity per federal and state requirements.
• Ensure compliance with HIPAA and CMS confidentialityprovisions.

When you join DIAL, you help make Iowa safer and healthier while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer an excellent compensation package for our full‑time employees, including:

• Excellent pay and benefits package including health, dental, vision, flexible spending, and life insurance
• Opportunities for salary increases following your first six months and annually thereafter
• Biweekly vacation accrual and separate sickleave
• Paid holidays (9 days peryear)
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness,recreation, season passes, travel,counseling)
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Flexible Spending Accounts for health care and dependent care
  
  NOTE:
  
  Salary Range of $66,830.40 - $annually

Background check required.

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the…