Manager - Capacity Management & Access Analytics - Hybrid

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job leads the Capacity Management & Access Analytics team responsible for improving provider scheduling capacity, patient access, workflow performance, and operational efficiency. This role partners with clinical, operational, and information system leaders to analyze performance data, identify improvement opportunities, standardize processes, and implement technology enabled solutions that improve patient access and organizational performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Required
- Bachelor’s degree in Healthcare Administration, Data Analytics, Information Systems, or related field.

Preferred
- Master’s degree in Business Administration, Healthcare Administration, or related field.

Required – 5+ years experience in healthcare operations, patient access, ambulatory operations, provider scheduling, information technology, or a related field, including 2+ years of supervisory or management experience.

Preferred – 1+ years of experience leading operational analytics, performance improvement, or quality initiatives. Experience with Epic Cadence, provider schedule, and/or patient access operations, with the ability to leverage data to support operational decision-making, strategic planning, workflow optimization, and organizational performance improvement.

• Strong analytical and problem-solving skills with ability to identify trends and recommend operational improvements.
• Excellent written and verbal communication skills with the ability to present complex information to technical and non-technical audiences.
• Ability to lead cross-functional initiatives involving clinical, operational, and IS stakeholders.
• Experience with reporting and analytics tools (Excel, Tableau, Power BI, Epic Slicer Dicer or similar).
• Knowledge of healthcare operations, provider scheduling, patient access workflows, and performance metrics.
• Knowledge of AI-enabled technologies and automation tools that improve operational performance.
• Strong organizational, project management, and change management skills.

• Oversees provider capacity management, patient access performance, and operational analytics to improve scheduling efficiency, workflow effectiveness, and organizational outcomes.
• Analyzes operational and performance data to identify trends, recommend solutions, and implement sustainable process improvements.
• Provides strategic insights, forecasting, and actionable recommendations to operational and executive leadership to support informed decision-making.
• Develops, maintains, and standardizes operational procedures, documentation, and training materials.
• Partners with clinical, operational, revenue cycle, patient access, and…