Manager - Clinical Practice

Job Details

Job Location:

Saint Roch - New Orleans, LA 70117

Position Type:
Full Time

The Clinical Practice Manager is responsible for the overall strategic direction, coordination, and operational success of the clinic(s). This leadership role ensures seamless daily operations by managing administrative employees, optimizing patient flow, overseeing the revenue cycle and financial reporting, and guaranteeing strict adherence to regulatory compliance standards (OSHA, HIPAA). The manager collaborates closely with providers to implement policies, drive performance goals, and foster a positive, efficient environment that delivers high‑quality patient care and supports long‑term practice growth.

• Effectively communicates with all required to resolve issues closest to the solutions.
• Manages daily operations and activities for clinic services at Crescent Care that operate out of two separate locations.
• Partners with clinical, non‑clinical and billing employees.
• Manages, hires, trains and schedules Patient Access Representatives where needed.
• Drives the highest quality service, coordinates effective, timely and accurate pre‑registration, check‑in process, and check‑out process in alignment with Crescent Care’s goals.
• Establishes work standards and team member goals and objectives.
• Monitors employees for accuracy, compliance, productivity, and timeliness of employees.
• Train employees when hired and as required to ensure registration check‑in duties are performed at assigned sites with speed and accuracy by employees including accurate demographic, contact information, insurance verification, collection of copays and deductibles, financial counseling, sliding fee scale payments, patient balance, HIPAA, consents, etc.
• Provide coaching to employees in real time when issues are raised regarding the billing/claims from payors or other concerns.
• Ensure employees are appropriately and effectively performing pre‑registration verifying insurance and demographics prior to the visit dates.
• Answer insurance questions from PARs, patients, and Crescent Care employees.
• 25‑50% of time should be spent on the floor working directly with employees and patients.
• Conduct regular, documented, and meaningful one‑on‑one supervision sessions with each direct report on a regular basis.
• Assist PARs in the resolution of patient balance review or questions during the pre‑registration or registration process.
• Develop and implement systems to effectively audit and monitor PAR’s work for compliance, productivity, and accuracy. Provide feedback.
• Ensure the patient flow and check‑in process conforms to agency’s goals and timelines for cycle time duration.
• Ensure that information is clearly and consistently communicated to the PAR employees.
• Build effective working relationship with the clinical team and operations team. Problem solve effectively when there are patient check‑in issues, patient payment issues and challenges.
• Assist agency in increasing patient volume and revenue at all locations by working closely with clinical provider, operations and nursing leadership to monitor provider schedules.
• Adhere to confidentiality requirements of HIPAA and Crescent Care policies, maintain compliance with safety and OSHA regulations and requirements for assigned sites.
• Promote performance improvement:
  • Monitor rejected claims from front end causes to identify areas for improvement.
  • Track issues, work the issues assigned.
  • Attend billing/registration meetings to review billing goals and work towards problem resolution.
• Provide recommendations to leadership to improve the patient flow and increase volume and efficiency of patient flow. Effectively implement agreed upon changes.
• Serve as a back‑up financial counselor…