Clinic Coordinator - Scotlandville

Location: Clinton

JOB PURPOSE OR MISSION

Provides a wide variety of administrative and staff support services. Assists in the duties of department operations. Performs duties for the age population served, as defined in the departments Plan of Care.

PERFORMANCE CRITERIA CRITERIA A:
Everyday Excellence Values
- Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

Performance Standards

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B:
Corporate Compliance
- Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

Performance Standards

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C:
Personal Achievement
- Employee demonstrates initiative in achieving work goals and meeting personal objectives.

Performance Standards

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

CRITERIA D:
Performance Improvement
- Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

Performance Standards

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.

CRITERIA E:
Cost Management
- Employee demonstrates effective cost management practices.

Performance Standards

• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes

CRITERIA F:
Patient & Employee Safety
- Employee actively participates in and demonstrates effective patient and employee safety practices.

Performance Standards

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
• Consistently looks for and uses resource saving processes

JOB FUNCTIONS

• ESSENTIAL JOB FUNCTIONS Include, But Are Not Limited To:
• Provides support to Physician(s) and staff to assure continuity of departmental operations.

Performance Standards

• Arranges and schedules appointments, including interviewing callers and making proper referrals to appropriate staff.
• Consistently reviews and prioritizes all incoming mail and material.
• Maintains manuals and other materials as necessary.
• Maintains accurate records and organizes filing and archive system to facilitate retrieval of information.
• Monitors and maintains appropriate levels of office supplies, equipment and other materials.
• Works with Physician Offices related to patient referrals.
• Schedules and participates in health screenings within the community.
• Responsible for the activities of clerical functions to assure the accurate and timely completion of required responsibilities and special projects.

Performance Standards

• Effectively oversees, develops and evaluates clerical staff.
• Establishes, monitors and maintains standards of performance.
• Oversees the workflow of the clerical staff to insure documents are produced…