Behavior Health Navigator

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GENERAL SUMMARY OF DUTIES
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The Behavioral Health Navigator will be responsible for administrative support to the Behavioral Health Provider team, School-based services, and patients; collect and input patient data into EMR System; performs medication management coordination. The role requires proficient verbal and written skills regarding behavioral health language. The Behavioral Health Navigator works closely with the Behavioral Health Director and Behavioral Health Coordinator.

SUPERVISION EXERCISED
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None

ESSENTIAL FUNCTIONS:

• Manage referral caseload assignments by completing the schedule queue for Behavioral Health appointments.
• Support patients both in person and by phone to facilitate access to behavioral health and psychiatry services, coordinating transportation, medication requests, and addressing gaps in care.
• Coordinate continuity between Behavioral Health Providers and Primary Care Providers.
• Provide Psych-educational information to both clinical & school-based students and staff.
• Enhance the system for identifying and addressing patient no-shows and cancellations to reduce gaps in scheduling.
• Utilize the no‑show and cancellation report to analyze scheduling patterns and optimize appointment allocations.
• Participate in team meetings as scheduled.
• Participate in quality improvement initiatives and provide feedback to behavioral health professionals.
• Attend designated meetings to provide on-going progress in behavioral health department.
• Assist Community Health Worker with outreach efforts.
• Maintain confidentiality and comply with HIPAA.
• All other duties as assigned.

QUALIFICATIONS:

• Ability to interact with patients that struggle with psychological challenges.
• Strong understanding of behavioral health concepts, and evidence-based practices
• Experience collaborating with school-aged adolescents in academic setting.
• Ability to effectively display verbal and written communication skills.
• Strong organizational and critical thinking skills
• Ability to work independently and as part of the behavioral health team.

EDUCATION/EXPERIENCE
: bachelor’s in social sciences or related field from an accredited four-year college or university; or a minimum of three (3) years of job‑related experience, preferably in an out‑patient clinic environment with the responsibility of providing administrative support to the Director of Behavior Health.