Operator; Clinic)

Madison Parish Hospital is currently accepting applications for one full-time Operator for the Rural Health Clinic.

Job Title:

Operator

Reports to the Clinical Operations Director. Responsible for promptly answering and directing phone calls, patient scheduling, referral coordination, taking detailed messages, and ensuring switchboard coverage during business hours.

• Operates telephone switchboard and console to connect, hold, transfer, and disconnect incoming/outbound calls in a prompt manner
• Determines the nature of inquiries and provides general information
• Identifies the caller’s needs and provides accurate information and/or solutions
• Escalates calls to the appropriate administrative leaders as needed
• Promptly updates the EMR (Azalea) with time sensitive updates on patient appointment cancellations or rescheduling assistance. Communicates the same with the clinical staff.
• Provides appointment reminder phone calls as needed
• Completes initial registration of new patients based on current policies and procedures
• Maintains appointment schedule and follows appliable office procedures for the same
• Provides the most up to date information for the patient’s medical record upon request (e.g. demographics, insurance, etc.)
• Able to maintain a professional approach and employ de-escalation tactics when appropriate during calls
• Communicates any anticipated or experienced operational interruptions to direct supervisor promptly
• Provides back-up to check-in/check-out as needed
• Maintains work area in neat and orderly manner
• Other duties as assigned

• High School Diploma
• One (1) year of experience within a PBX, medical receptionist, or outpatient referral role
• Graduate from a Medical Billing & Coding program or 2(+) years of experience in an outpatient billing or referral setting strongly recommended
• Knowledge of Medical Terminology, ICD-10 Codes, CPT codes
• Knowledge of insurance contracts including, but not limited to Medicaid/Medicare, private, commercial, etc.
• Excellent written and verbal communication skills