Therapy Care Coordinator — Patient Concierge & Scheduler

Description

Therapy Care Coordinator

Location: Des Moines, IA (Des Moines Metro)

Hours: 8-5pm onsite

Are you aself-driven organizer ready to play a pivotal role in a patient’s healing journey? Join Iowa Ortho as a Therapy Care Coordinator—the bridge between diagnosis and recovery—and drive patient success within a collaborative team offering 160 hours of PTO, competitive benefits, and real room to grow.

Role Overview

The Therapy Care Coordinator (TCC) is a team member who serves as the primary liaison for physical and occupational therapy orders. In this role, you will help patients navigate their care options, drive clinic capture rates, and deliver exceptional service from the moment a physician prescribes therapy through the duration of their treatment.

Key Responsibilities

• Patient Engagement: Welcome patients with therapy orders, tour facilities, introduce therapy staff, and coordinate scheduling for inbound and outbound appointments within 48 hours.
• Care Coordination: Oversee the therapy script queue, verify insurance benefits/authorizations, manage reminder calls, and send clinical documentation (POCs, re-evaluations, progress notes) to referring physicians.
• Analytics & Support: Track daily, weekly, and monthly clinic metrics, maintain internal tracking systems, and assist with department operations and FOTO administration.
• Cross-Departmental Collaboration: Work closely with physical therapists, clinical staff, patient access, and billing teams to ensure smooth transitions and continuous care quality.

Requirements

• High School Diploma or equivalent.
• Strong organizational, analytical, and prioritizing skills with the ability to make independent decisions.
• Excellent interpersonal and communication skills across diverse teams and patients.
• Proficiency with personal computers and standard office software applications.
• Passion for customer service, confidentiality, and professional growth.

What We Offer

• Competitive Compensation & Benefits: Health and dental insurance, 401(k) with company match, profit-sharing, and employee discounts.
• Work-Life Balance: 160 hours of Paid Time Off (PTO) plus paid holidays.
• Growth & Culture: A collaborative team environment, state-of-the-art facilities, and ongoing professional development opportunities.

About Iowa Ortho

At Iowa Ortho, a physician-owned orthopedic center of excellence, we are dedicated to delivering gold-standard healthcare. We foster a supportive, cutting-edge work environment guided by our IMPACT values: Innovation, Motivation, Passion, Accountability, Commitment, and Teamwork.

* Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.