Assistant Director of Front Office - Roosevelt Hotel Orleans, Waldorf Astoria Hotel

Job Description

Assistant Director of Front Office - The Roosevelt Hotel New Orleans, A Waldorf Astoria Hotel (HOT0C60B)

HOT0C60B

The Roosevelt Hotel, 130 Roosevelt Way, New Orleans 70112

The iconic Waldorf Astoria property in New Orleans,
The Roosevelt
, is seeking an Assistant Director of Front Office to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Front Office Operations team. This is a great opportunity for someone looking to grow their career in the hospitality industry and in Front Office Operations. We are looking forward to your application!

An Assistant Director of Front Office is responsible for assisting in the direction and administration of all Front Office operations to deliver outstanding guest service and financial profitability.

• Assist in the direction and administration of front office operations, including guest service and registration, room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Assist in monitoring and developing team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Oversee the VIP process, reviewing VIP reservations, administering amenity orders, managing rooms for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in‑house guests.
• Initiate and implement marketing upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

Specific Job Knowledge, Skill and Ability

• Basic mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
• Ability to read, write, speak and understand English to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to analyze information and make effective judgments.
• Ability to access and accurately input information using a moderately complex computer system.

• High school graduate or equivalent required.

• Minimum two years' experience as a Front Office Manager.
• Strong presentation and facilitation skills required.
• Prior experience at a luxury property highly desirable.

• Hospitality — passion for delivering exceptional guest experiences.
• Integrity — do the right thing, all the time.
• Leadership — leads in our industry and community.
• Teamwork — team players in everything we do.
• Ownership — owners of our actions and decisions.
• Now — operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer focus

Full-time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office