Catering Sales Coordinator

We’re Sonesta International Hotels – the 8th largest hotel company in the U.S. and growing fast. We blend full‑service and focused hotels in major cities, delivering service with passion, loyalty with purpose, and experiences that truly connect across 1,000+ properties in eight countries.

The Catering Sales Coordinator is an administrative position in the Catering / Convention Services Department. The role supports Catering Managers and other departmental leaders in delivering quality service.

• Professionally and efficiently handle multiple incoming phone calls and inquiries
• Prioritize numerous projects and tasks on a daily basis
• Input leads into DELPHI and maintain an active trace/follow‑up system for all incoming inquiry calls
• Produce contracts, form letters, banquet event orders, daily reports, group resumes and diagrams as merged from the DELPHI operating system
• Generate complete and correct daily event schedules and reader boards
• Prepare and stay on top of weekly reports and distribution
• Build social and/or corporate room blocks in Delphi, and manage small group room blocks as needed
• Develop creative attractive menu presentations for potential clients
• Maintain knowledge of all hotel services and features and hours of operation
• Organize and keep a filing system of past groups
• Assist the Director of Sales, Director of Sales & Marketing, and Director of Catering/Convention Services with correspondence, tasks, and projects as needed
• Keep managers informed of client concerns that need to be addressed
• Provide support to service events in conjunction with the Catering Director/CS and Catering Manager

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations.

• Treat colleagues with respect and dignity
• Keep commitments; inspire trust of others; work with integrity and ethically; uphold organizational values.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations.

• Excellent reading, writing and oral proficiency in the English Language
• Strong verbal communication skills
• Excellent time management skills & ability to multi‑task
• Working knowledge of Microsoft Word, Publisher and Excel computer programs
• Ability to be fully versed in all banquet space, facilities & capabilities of competitive set
• Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists and group pickup reports
• Ability to handle special projects in addition to daily tasks
• Ability to keep all supplies up to date and ordered
• Ability to respond to walk‑in inquiries
• Ability to learn and manage eLead projects and software as established by Sonesta Corporation
• Ability to work independently and complete assigned tasks
• Ability to assist guests in the absence of the manager

Prior experience in an office coordinator/assistant role or hotel experience; college degree a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.