Steward Supervisor

Job Description - Steward Supervisor (HOT0C64V)

Job Description

Steward Supervisor (HOT0C64V)

The Roosevelt Hotel 130 Roosevelt Way New Orleans 70112

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an FT Steward Supervisor to join the team!

The Steward Supervisor plays a hands‑on leadership role in ensuring the highest standards of cleanliness, organization, and hygiene across all kitchen and outlet areas. This position supports efficient service delivery by overseeing stewarding operations and assisting the team as needed.

As the Steward Supervisor, you will be responsible for performing and overseeing the following tasks to the highest standards:

• Provide excellent internal customer service while supporting culinary and F&B operations.
• Maintain a positive, professional attitude and take initiative to address and resolve issues.
• Effectively communicate with team members, chefs, and leaders to ensure smooth operations.
• Supervise the proper collection, removal, and replacement of garbage bins in kitchens, stewarding areas, and corridors, ensuring bins are emptied, rinsed, and sanitized as required.
• Ensure storerooms remain clean, organized, and properly stocked.
• Oversee the cleaning and polishing of silver, copper, and stainless‑steel items, ensuring they are returned to their designated storage areas.
• Maintain the polishing machine and deoxidizing bath in proper working condition.
• Ensure all damaged or missing articles are reported promptly and accurately.
• Confirm all stewarding stations are cleaned and reset before the end of each shift.
• Train, guide, and support stewards on assigned duties and proper procedures.
• Operate and supervise the proper use of the automatic dishwashing machine.
• Ensure clean and adequate dishware is supplied to all restaurants and outlets.
• Oversee cleaning of floors, tiles, kitchen corridors, and stewarding areas to meet sanitation standards.
• Verify completion of FSMS checklists in preparation for service.
• Promote and enforce safe work practices to ensure the safety of all team members.
• Perform any additional reasonable duties assigned by management.

When you join our team, you’ll enjoy a comprehensive benefits package, including:

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – Sun Life*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto‑enrolled.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!