Assistant Director of Events and Banquet Services

Overview

Assistant Director of Events and Banquet Services — 3-5 years of experience

The Assistant Director of Events and Banquet Services supports the Director of Events and Banquet Services in ensuring the banquet functions scheduled at our hotel are properly set up and executed.

• Maintain a balance between floor supervision, administration, associate training/mentoring and hosting/communicating with groups
• Assure consistency in service through ongoing training
• Coordinate meal and set up requests with appropriate departments
• Maintain written and verbal communications with meeting planners, groups, Conference Services and all other operating departments as required
• Set up and oversee all banquet functions
• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Banquet department ensuring all service standards are followed
• Ensure all functions maintain a first class and positive visual impact including ambiance, décor and service delivery
• Coach and train the Banquet supervisory team in all aspects of the department
• Oversee department expenses and be fiscally responsible by scheduling according to OnTrack ratios and standards
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guest concerns and react quickly and professionally
• Assume responsibility for all banquet facilities including cleanliness, repair and maintenance and reporting any deficiencies as required plus the care and handling of furniture, fixtures, equipment, linen, silver, china, glassware, etc.
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Conduct regularly scheduled departmental meetings
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Competencies — To perform the position successfully, an individual should demonstrate the following:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
• Project Management - Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities
• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things
• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members
• Written Communication - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information
• Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results
• Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor…