Saint Hotel Autograph Collection - Front Desk Agent

The Saint Hotel Autograph Collection - Front Desk Agent Address 931 Canal St, New Orleans, LA, 70112

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Our Hotel is located on historic Canal Street, conveniently located steps away multiple streetcar stops. Our Hotel is part of the Autograph Collection, embracing the unique spirit of our Hotel & our associate’s personalities – creating an experience Exactly Like Nothing Else® We encourage cross departmental training, to ensure our associates can grow and develop new skills – essential for growth and promotion within our company.

Our leadership team works side by side with our associates, creating a team spirit with support all around, allowing for your voice to be heard. We fully embrace the THINK WE spirit of Aimbridge!