Night Audit Supervisor

Location: New Orleans

Night Audit Supervisor page is loaded## Night Audit Supervisor locations:
Royal Sonesta New Orleans, LAtime type:
Full time posted on:
Posted Todayjob requisition :
R-0071494
** We’re Sonesta International Hotels.
** The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
** Together We Thrive**—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
** Job Description Summary
** The Night Audit Supervisor is responsible for overseeing audit revenue generated by Royal Sonesta at the Front Desk and Food & Beverage outlets daily. The Night Audit Supervisor is also expected to provide direction and training to the overnight staff, and see that management receives information on a timely and accurate basis. The supervisor must follow hotel policy and be able to serve as the Manager on Duty for the night shift as needed.
** Job Description
** Key Job Functions
* Know duties of front desk, PBX and night auditor, as outlined in the appropriate job descriptions
* Train and oversee overnight staff, including auditors, desk agents and PBX staff among others
* Set weekly schedule to provide proper coverage
* Make sure all reports have been completed correctly and distributed
* Report all computer/technical problems
* Reassign workload if needed (and depending on business levels)
* Complete all checklists and ensure tasks have been accomplished
* Supervise the overnight staff and act as Manager on Duty when needed
* Build solid relationship with your Colleagues
* Treat colleagues with respect and dignity
* Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
* Deliver Passionate & Engaging Service to our Guests
* You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectations
* You will consistently deliver our GUEST model:  +
** G
* * reet or welcome everyone, warmly with a smile  +
** U
* * se eye and ear contact and guest’s name  +
** E
* * stablish/anticipate needs  +
** S
* * olve and own all requests/complaints  +
** T
* * hank everyone
** Qualifications and Skills
** A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
* Track record of delivering exceptional guest or client experience
* Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
* Strong communication skills
* Appropriate professional appearance and demeanor
* Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
* Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of organization
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
** Education and/or Experience
** One year of related experience and/or training relevant to the position.
** Physical Demands
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…