Guest Services Supervisor

Location: New Orleans

** Job Identification:
** 208839

** Job Category:
** Guest Services, Operations, and Front Office

*
* Job Schedule:

** Full time

** Equal Opportunity Employer
** EOE, including disability/vets

Team Member Benefits

When you join our team, you'll enjoy a comprehensive benefits package, including:

Medical & Vision Insurance - Blue Cross Blue Shield of Louisiana
* Dental & Voluntary Insurance - Sun Life
* Flexible Spending Account (FSA) - Through WEX

401(k) Retirement Plan - Fidelity, with up to 5% employer match*
* Employee Assistance Program (EAP) - Com Psych

Free Team Member Meals

Discounted Parking

Property Discounts - Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled

Here's what you'll do during a typical day:

Supervise guest services team:
Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience

Lead day-to-day team operations:
Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

Oversee guest issue resolution:
Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

Manage special projects:
Lead department initiatives or ad-hoc assignments

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.  

And, our amazing Team Members are at the heart of it all!

** Join an Award-Winning Workplace Culture*
* At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ()  ,  and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ()  to see why we're more than a great place to stay-we're a great place to work.