Guest Services Associate | Front Desk

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Full Time New Orleans, LA, US

4 days ago Requisition

Salary Range: $13.00 to $14.00 hourly

Join Our Team as a Guest Service Associate at HI USA New Orleans Hostel!

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant New Orleans hostel, located in the heart of the city. We are currently accepting applications for a full time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

• Pay: $14.00
• Shifts:
  
  Flexible availability to work a combination of AM and PM shifts required
• Type:
  Full-time, benefit-eligible
• Benefits:
  Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
• Perks:
  • Free stays at other HI USA hostels (subject to availability)
  • Discounts on hundreds of brands
  • On-the-job training
  • Opportunities for growth within HI USA
  • Friendly and inclusive work environment

• Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
• Handle individual and group reservations via telephone, email, or online
• Conduct hostel tours and gather guest feedback
• Follow procedures to ensure the security and safety of the hostel, guests, and staff
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
• Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
• Provide information on HI memberships, the hostel, and local area to guests
• Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through Hostelling