Bellperson; On-Call

Bellperson (On-Call)

As a Bellperson, you will play a key role in delivering exceptional guest service by assisting with luggage, guiding guests, and responding to their needs promptly and courteously.

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve, transport, and properly store guest luggage according to hotel guidelines.
• Inspect guest rooms and familiarize guests with room features and amenities.
• Respond to guest inquiries and requests promptly, professionally, and courteously.
• Keep management and leadership informed of any relevant guest feedback or operational issues.
• Ensure timely delivery of messages, faxes, and other communications throughout the day.
• Assist with room moves, special luggage deliveries, and main lobby/front door coverage as needed.
• Safely operate property-designated vehicles for guest transport, including to local airports when required.
• Maintain the appearance, functionality, and upkeep of bell equipment and storage areas.

• Welcome and assist guests: greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities.
• Handle luggage with care: retrieve, transport, organize, and store guest luggage in accordance with hotel standards and procedures.
• Assist with guest transport: operate property vehicles to transport guests to and from designated destinations.
• Maintain equipment standards: keep bell carts and work areas clean and in good working order.

• Demonstrated integrity, leadership, teamwork, ownership, quality, productivity, dependability, customer focus, and adaptability.
• Experience in hospitality or customer-facing roles preferred.
• Strong communication skills and ability to work in a fast-paced environment.
• Ability to lift and transport luggage and operate vehicles safely.
• Reliability and punctuality.

• Medical, vision, dental, and voluntary insurance.
• Flexible spending account (FSA) and 401(k) retirement plan with employer match.
• Employee assistance program.
• Free team member meals, discounted parking, and property discounts.
• Paid time off (PTO) program and Hilton travel discounts.
• Tuition reimbursement and Guild Education program.

Equal Opportunity Employer (EOE), including disability and veterans.