Conference Services Manager

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

• Understanding of monthly forecasting and annual budget process.
• Importance of raising meeting planner evaluation scores and implementing effective methods to exceed satisfaction.
• Optimization of room rental charges.
• Consistent participation in re-booking repeat business and maintaining long-term client relationships.
• Active participation in industry-related organizations such as NACE and MPI.
• Knowledge of sales techniques, strong closing and negotiating skills.
• Comfortable with hotel site inspections and client presentations.
• Creative skills to provide innovative set-ups, menus, and functions for groups; ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Work closely with banquet department on operations and event execution, with ability to evaluate alternatives and decide action plans quickly.
• Overall direction, coordination, and ongoing evaluation of operations; detailed execution of banquet event orders from the Convention Services Department.
• Experience providing audio/visual equipment and operating audio/visual as a profit center.
• Excellent computer knowledge, especially Delphi, Word, and Excel.
• Monitoring of group room blocks, picking up, and generating detailed resumes for operating departments.
• Working with outside vendors to ensure client satisfaction for all events/groups.
• Compliance with attendance rules and availability for regular work.
• Perform any other job‑related duties as assigned.

• Prior experience in hospitality with specific experience in catering sales.
• Minimum of one year in the hospitality industry.
• Experience at a similar size and quality hotel.
• Strong computer skills including Microsoft Word, Excel, Delphi.
• Knowledge of sales skills, revenue management, training and motivation of peers.
• Knowledge of hotel features, benefits, and competing hotels within the market.
• Ability to execute appropriate action plans.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills; ability to adapt communication style to suit different audiences.

Tipped/Service Charge Eligible:
No. Discretionary Performance Bonus Eligible:
No.

HEI Hotels and Resorts provides a comprehensive benefit program for physical, mental, and financial wellness. Medical and Dental coverage through Anthem Blue Cross Blue Shield, Vision insurance through Eye Med. Vacation, Sick and Holiday programs available. Pet insurance through ASPCA. Supplemental, Spousal and Child Life insurance, short and long‑term disability plans. 401(k) Savings Plan with matching funds, and discounts through Get Decided and Hotel Room Discount programs.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.