Front Desk Agent

Job Description Summary

The Front Desk Agent (FDA) is the main point of contact for guests and represents the brand as they enter the hotel. The FDA consistently delivers results that contribute to the mission and overall success of the hotel, serving as the primary liaison for front desk technology systems and in‑house guest relations during their shift.

• Greet, register, and assign rooms to guests
• Maintain adequate supplies at each front desk station
• Issue room keys and provide instructions to Bellperson
• Keep registration and key files updated at all times
• Answer inquiries about hotel services, registration, and local attractions
• Maintain records of room availability and guest accounts
• Compute bills, collect payments, and reconcile receipts
• Make and confirm reservations
• Post charges such as room, parking, food, liquor or telephone to ensure collection of revenue
• Assist in reservations or PBX as needed
• Build solid relationships with colleagues
• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co‑workers
• Contribute to building a positive team spirit
• Perform other duties and responsibilities as assigned to support hotel operations

• Greet or welcome everyone warmly with a smile
• Use eye and ear contact and address guests by name
• Establish and anticipate guests’ needs
• Solve and own all requests or complaints
• Show gratitude to guests

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Hospital Indemnity, Critical Illness, and Accident Insurance
• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.