Guest Service Agent

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

We look for team members who embody Hilton’s core values and the qualities that drive success:

• Passion for spreading the light and warmth of hospitality.
• Integrity and the willingness to always do the right thing.
• Leadership that inspires others.
• A commitment to teamwork to achieve the best outcomes.
• Ownership and accountability for actions.
• Focus on the present moment with urgency and discipline.

• Medical & Vision Insurance:
  Blue Cross Blue Shield of Louisiana
• Dental & Voluntary Insurance:
  Sun Life
• Flexible Spending Account (FSA): WEX
• 401(k) with employer match up to 5%
• Employee Assistance Program (EAP):
  Com Psych
• Free Team Member Meals
• Discounted Parking
• Discounts at property outlets
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Travel perks: 110 nights of deeply discounted travel, with room rates as low as $40/night via Go Hilton program.
• Employee Stock Purchase Program (ESPP): 15% discount on Hilton shares.
• Paid parental leave for eligible partners and adoptive parents.
• Personalized caregiving concierge services.
• Crisis Concierge services.
• Free counseling and support via EAP.
• Generous PTO.
• Health & welfare benefits offering checkups, dental cleanings, new glasses.
• Retirement plans for financial security.
• Benefits availability may vary based on location and terms.