Doorperson, Hospitality ​/ Hotel ​/ Catering

Job Identification

208911

Guest Services, Operations, and Front Office

Full time

7.75

Equal Opportunity Employer EOE, including disability/vets

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Guest Services team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Guest Services. We are looking forward to your application!

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – Sun Life*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled

• Support seamless arrivals and departures:
  Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
• Tag and track guest belongings:
  Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
• Handle guest items with care:
  Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
• Coordinate transportation needs:
  Arrange taxis or other guest transportation services upon request
• Delight our guests:
  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

We look for demonstration of the following Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability