Assistant Rooms Manager

Description

About Hotel Saint Vincent

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, founded by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. Hotel Saint Vincent honors the property’s storied history while delivering exceptional hospitality through thoughtful design, genuine service, and memorable guest experiences.

Our Leadership Tenets guide everything we do:

Own It | Lead with Respect | Win as One Team | Learn and Elevate | Leave Them Better

Position Summary

The Assistant Rooms Division Manager supports the Director of Rooms in leading the daily operations of the Front Desk and Housekeeping departments. This hands‑on leadership role ensures operational excellence, delivers exceptional guest experiences, and leads by example while embodying Hotel Saint Vincent’s Leadership Tenets.

Key Responsibilities

We take responsibility for outcomes, not excuses.

• Oversee daily operations for Front Desk and Housekeeping, ensuring front office agents, bellmen, housekeepers, public area attendants, housemen, minibar attendants, turndown attendants, and engineers complete their daily duties according to checklists and service standards.
• Monitor Alice requests and hold the team to a 15‑minute response standard, closing the loop with the guest every time.
• Serve as Manager on Duty when needed. Take the lead during emergency situations, including completing first responder training with the Director of Rooms and the Director of Engineering.
• Report glitch tickets accurately and promptly. A glitch that goes unreported cannot be fixed, and the pattern behind it stays invisible.
• Assist with purchasing and receiving of operational supplies, maintaining par levels before shortages become service failures.
• When a problem surfaces on your shift, it is yours until it is resolved or properly handed off. Escalate early, but never as a substitute for action.

We treat people, ideas, and commitments with dignity.

• Assist with scheduling for all hourly positions in the Rooms division, building schedules that are operationally savvy, but also fair, predictable, and published on time.
• Ensure shifts and lunch breaks are covered. Breaks are a commitment we made to our team members, not a courtesy we extend when volume allows.
• Give direct, timely feedback in the moment rather than saving it for a review. Correct privately, recognize publicly.
• Listen to the team before deciding. The housekeeper working the room and the agent taking the call usually know the real obstacle.
• Honor what you tell your team you will do, including follow‑through on requests, time off, and issues they raise with you.

We succeed together.

• Operate Front Desk, Housekeeping, and Engineering as one Rooms operation rather than as separate departments.
• Attend leadership meetings as appropriate and pass along pertinent information to the rest of the team. Information that stops with you is information the hotel loses.
• Communicate proactively with Food and Beverage, Sales, and Engineering on VIP arrivals, group movements, and anything affecting the guest experience across departments.
• Step in where the need is, including stripping a room, running a bag, or covering the desk. Nothing in this operation is beneath the role.

We grow ourselves and others every day.

• Coach, mentor, and develop the team to sustain high productivity and consistent standards.
• Train new team members thoroughly and verify comprehension rather than assuming it.
• Build depth in the department through cross‑training so the operation does not depend on any single person being present.
• Seek feedback on your own leadership from your team, your peers, and your superiors, and act on it.
• Treat mistakes, yours included, as material for the next training rather than grounds for blame.

We make every interaction meaningful.

• Inspect arrival, stayover, and turndown rooms for quality, consistency, and style. Style is part of the standard at this hotel, not an extra.
• Walk public areas…