Dual Guest Service Manager

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Hotel Mazarin & Hotel Le Marais | New Orleans, LA

Are you a hospitality professional who thrives in a fast-paced environment and enjoys creating memorable guest experiences? Waterford Hotel Group is seeking a
Dual Guest Services Manager to oversee front office operations at
Hotel Mazarin and
Hotel Le Marais
, two distinctive boutique hotels in the heart of New Orleans' French Quarter.

In this role, you will provide leadership and support to both front office teams, ensuring exceptional guest service, operational excellence, and compliance with brand and company standards. You'll coach and develop associates, resolve guest concerns with professionalism, and work closely with hotel leadership to drive guest satisfaction and operational performance.

• Lead the daily front office operations for both Hotel Mazarin and Hotel Le Marais.
• Recruit, train, coach, and develop front desk associates while fostering a positive team culture.
• Ensure outstanding guest service by resolving concerns promptly and professionally.
• Maintain compliance with company policies, brand standards, and financial controls.
• Monitor front office performance, productivity, and service metrics while identifying opportunities for continuous improvement.
• Partner with department leaders to ensure seamless communication and an exceptional guest experience.

Hospitality never sleeps! This position requires a flexible schedule, including
days, evenings, weekends, and holidays
. If you enjoy leading people, solving problems, and delivering exceptional guest experiences, this could be the perfect opportunity for you.

• Minimum of2-3 years of hotel front office supervisory or management experience
  .
• Strong leadership, communication, and guest service skills.
• Excellent organizational skills with strong attention to detail.
• Ability to make sound decisions and remain calm in a fast-paced environment.
• Passion for coaching, developing, and motivating team members.
• Must successfully pass a background check and drug screening.

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.

Full time associatescanenroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a weekcanenroll indental and vision coverage.

Everyone’s needs are different and there is something for everyonewithnumeroussupplementalinsurances tochoose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

• On Demand Pay -Why wait for pay day – get your pay when you need it24/7.
• Pet Insurance -We cover thewholefamily,and all associates are eligible for discounted pet insurance.
• 401k
  Plan -Nobody wants to work forever, start planning for your future now.
• HotelD
  iscounts -It’s one of the biggest industry perks.
• Shoes for Crews -All associates are eligible for ashoesubsidy through Shoes for Crews.
• For more information, please visit our website at

EOE/M/F/D/V

Source:
Waterford Hotel Group