Valet Associate - Club Wyndham Avenue Plaza

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. The Valet Associate role is part of our commitment to put the world on vacation.

• Properly greet all guests by welcoming them to the Resort.
• The primary purpose of this position is to safely park and/or retrieve owner and guest vehicles.
• Promote Resort Standards and provide services personally or refer requests to the appropriate department manager to exceed guest expectations.
• Maintain the safety of owner and guest vehicles.
• Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions, etc.
• Coordinate transportation needs for owners and guests.
• Keep main entrance, lobby and porte‑cochere clean and free of trash or other debris.
• Assist guests with luggage.
• Maintain luggage carts to ensure they are in working order.
• Maintain positive customer and associate relationships.
• Respond to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution, encouraging improvement of the guest experience, and, when necessary, escalating to management for additional monitoring or follow-up.
• Make appropriate service recovery recommendations.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure compliance with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

• Must have a valid driver’s license in the state you are applying with and a clean driving record.
• Driving experience in all types of passenger vehicles including manual shift.
• Excellent communication skills.
• Ability to read and comprehend routine instructions, short correspondence, and memos in English.
• Ability to give high priority to customer service.
• Ability to solve problems with minimal guidance.
• Must maintain a professional appearance and a Can‑Do, positive attitude toward all guests and staff.
• Ability to multi‑task and work in a fast‑paced environment.
• Must be people‑oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

• Medical, Dental, Vision.
• Flexible spending accounts.
• Life and accidental coverage.
• Disability.
• Paid time off, parental leave and holidays (speak to recruiter for additional information).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401k with employer match (subject to eligibility requirements, including tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.