Housekeeping Manager

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Assist Director of Housekeeping with interviewing, hiring, training, motivating, evaluating and managing housekeeping team members to achieve all departmental goals and objectives.
• Always ensure the clean and orderly appearance of the Hotel by effective planning, management and supervision.
• Perform room and Member inspections to ensure consistent luxury quality standards are being met and maintained
• Ensure the overall cleanliness and maintenance of all guestrooms within the hotel, consistently adhering to corporate and property policies and standards.
• Select recognize and reward the team of housekeeping leaders and colleagues, positively impacting both colleague and guest satisfaction.
• Effectively communicate the flow of information and directives throughout the department and property
• Ensure new employees are trained in the correct methods of cleaning, the proper use of housekeeping equipment and that equipment is available and properly maintained.
• Assist with the administration and management of all housekeeping operations including scheduling, payroll, supply and inventory control.
• Ensure high morale and productivity levels through staff planning, training and development and monthly departmental meetings.
• Enhance Housekeeping related standards and respond to guest comments and concerns immediately and follow through on action required.
• Monitor quality of supplies and linen in department.
• Participate in the effective management of employee relations within the department through involvement in development discussions and consistent performance management.
• Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is always maintained and that employees are committed to working safely.
• Purchase all supplies related to the department and coordinate services with outside contractors as necessary.
• Review and update procedures for the stocking, care and control of all supplies.
• Ensure rooms’ core standards are implemented and audited for consistency.
• Responsible for the Housekeeping Department in the absence of the Housekeeping Director.

• Minimum 2 years experience in a supervisory capacity
• Previous experience in Housekeeping an asset
• Computer literate in Microsoft Window applications required
• University/College degree in Hospitality or related discipline an asset
• Proven ability to successfully lead and motivate colleagues.
• Must be highly organized and energetic and possess the ability to get the job done.
• Excellent communications skills, both verbal and written.
• Excellent interpersonal skills.
• Must be able to lift 50 lbs.

All your information will be kept confidential according to EEO guidelines.