VIP Guest Service Agent, Hotel (Caesars New Orleans

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary"

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Hotel VIP Guest Service Agent is the primary point of contact for our distinguished guests, ensuring their stay is exceptional and tailored to their needs. This role involves registering VIP guests upon arrival, settle room accounts upon departure, follow-up and assist guests with accommodation throughout their visit while working closely with related departments to ensure extraordinary guest experience.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Register guest upon arrival and departure, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• room availability status for any given day.
• scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies and Keep bank secure at all times.
• Answer department telephone within specified number of rings determined by property guidelines
• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• File registration cards and vouchers in bucket by room number.
• Document all guest requests, complaints or problems.
• Interact with resort staff in a professional manner, assisting other departments with necessary information
• Communicate all pertinent information to the Front Office Leaders
• Comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

• Must be at least 21 years of age
• High school diploma or equivalent vocational training certificate required.
• Some college or college degree preferred. Degree in hospitality management preferred.
• Strong interpersonal skills and outgoing personality.
• 2+ years experience in a service industry, preferably in the hospitality industry
• Must have excellent guest service skills, organizational skills and strong problem-solving skills
• Ability to utilize computer software and hardware required.
• Ability to easily maneuver on computer keyboard required.
• Ability to comprehend and speak English to understand and…