Dining Room Host Foundation Room- HOB New Orleans

What This Role Will Do Guest Relations

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Hospitality zone
• Obtain guests’ name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
• Market current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Prepare foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed
• Pick up guest lists for any special events
• Handle concert tickets and signature sheet
• Obtain production sheet for the current night
• Obtain current member and spouse lists
• Check foundation membership card and photo
• Adhere to HOB dress code policy of the foundation lounge
• Hand out wrist band and/or opera box passes
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
• Knowledge of House of Blues related art, music, and history
• Adhere to the HOB Hospitality Zone

• Communicate to door host, kitchen, and Foundation Room Managers to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated

• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash, or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at host stand
• Maintain line of sight / atmosphere control by circulating through work area throughout shift
• Maintain House of Blues safety and sanitation standards

• Assist other employees and departments as needed (teamwork)
• Adhere to standard operating procedures
• Attend pre‑shift meeting conducted by Manager on Duty prior to start of each shift

• Appearance
• Punctuality / Attendance
• Attitude / Teamwork
• Opening and Closing duties
• Job Skills / Knowledge / Productivity
• Adherence to Policy
• Sanitation and Safety
• Guest Satisfaction
• Communications
• (State or County Licensee or Certification Requirement) / Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma
• Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Entry Knowledge of
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high‑volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

• Point of Sales knowledge, preferably MICROS
• Previous experience handling VIP customers
• Previous Customer Service / Host experience
• Skills in interpersonal communication and teamwork

• Working environment is fast‑paced
• Position requires extended periods of prolonged standing and work on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race,…